Shipping

UPS Service Guarantee is suspended for all shipmentS.

Please see the UPS website for their full response to the Coronavirus. PartyLights.com information can be found on our COVID-19 statement.


Holiday Hours

Thanksgiving

We will be closed on Thanksgiving and the Friday after Thanksgiving (November 26-27). Any orders placed after 1:00 pm CST on Wednesday, November 25 will be shipped on Monday, November 30. Friday, November 27 is a regular delivery day for UPS.

CHRISTMAS

We will be closed on Christmas Eve (December 24) and Christmas Day (December 25). Any orders placed after 1:00 pm CST on Wednesday, December 23 will be shipped on Monday, December 28. UPS will deliver packages on Christmas Eve and is closed Christmas Day.

New Year's

We will be closed New Year’s Eve and New Year’s Day (December 31-January 1). Any orders placed after 1:00 pm CST on Wednesday, December 30 will be shipped on Monday, January 4. UPS is only delivery express packages on New Year’s Eve and is closed on New Year’s Day.


PartyLights.com offers same-day shipping on orders of in-stock items placed before 1:00 pm Monday-Friday CST.

Shipping Method

PartyLights.com uses UPS for shipping all continental U.S. and Canadian orders and USPS for all non-continental U.S. orders. UPS operates Monday thru Friday except all major holidays. UPS DOES NOT deliver on Saturday or Sunday. Call if you would like Saturday delivery.

When Will My Order Be Shipped?

Orders of in-stock items placed before 1:00 pm CST Monday through Friday ship the same business day. Orders received after 1:00 pm CST will ship the following business day. Additional considerations with warehouse processing times are as follows:

  • USPS — Orders that require the use of USPS may take a few extra days to ship from our warehouse.
  • Drop Ships — For products marked as drop ship, allow an additional 2-3 business days processing time. Drop ship items are not available for local pick up. Call (713) 861-3400 for expedited options.
  • Warehouse Pickup — For orders placed in the greater Houston area, free warehouse pickup is an option during checkout. Indicate in comments the date and approximate time you'd like to pick up your order. Please allow at least a couple hours for us to get your order ready. Pickups can be done Monday through Friday 10am–4pm.

If any part of your order is backordered, we will hold your entire order until all items are ready to be shipped. If we have any questions about your order, we will contact you via email.

Shipping Time

Depending on the shipping method chosen and processing times mentioned above, here's estimated shipping time on orders:

  • UPS Ground and Express Shipping — See map below for the estimated number of days in transit once your order leaves our warehouse.
  • UPS SurePost — Orders are shipped via UPS but finished through USPS, so allow for additional transit time.

NOTE: Only Express shipping is guaranteed. Severe weather, natural disasters, and other conditions beyond the control of UPS can occasionally disrupt services. See the UPS website for active service alerts.

UPS Ground Transit from Houston

Non-Continental U.S. Shipments

Shipments to Hawaii, Alaska, Puerto Rico, Virgin Islands, APO and PO Box addresses are shipped USPS Priority Mail.

International Shipments

Currently we only ship to Canada. We use UPS due to the quicker ship times, better express options, better package tracking, and quicker clearing of customs. The times in transit are all listed as ranges because delivery always depends on how quickly a package clears customs. We do have a Non-Resident Importer account through UPS which helps our packages clear customs faster. PartyLights.com also pays all duties and taxes, therefore, you are not responsible for any additional shipping costs.

Express Shipping

UPS offers a wide range of express options including Overnight, 2nd Day and 3rd Day. These options are guaranteed whereas Ground is not guaranteed.

EXAMPLE: If you place your order on Monday before 1:00 CST and select Overnight, you will receive your package on Tuesday. If you select 2nd Day, you will receive it on Wednesday and 3rd Day will be delivered on Thursday.

UPS has until the end of the day Monday-Friday to delivery all express and ground packages. Overnight Next Day Air is delivered by 10:30 a.m. in most locations and by noon or end of day in remote locations. Call if you have any questions about delivery times or need a package delivered on Saturday.

Holidays

During the year we are closed the following days: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. If UPS is closed in addition to any of these days, we will be closed as well. UPS is open on the Friday after Thanksgiving, so packages will be delivered accordingly. On Christmas Eve and New Year’s Eve, UPS does deliver all packages, however there is no package pick up.

If you have any questions regarding shipping methods, please e-mail us or call us at 866-758-5836, Monday-Friday between 8 am and 5 pm CST.


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