PartyLights.com has a 30-day, money-back guarantee on any product for worry-free shopping. We want to make sure you get the right lights that meet your needs.
Returns & Exchanges
You may return any item within 30 days for an exchange or refund. The following exceptions apply:
- Custom cut cords are nonreturnable and nonrefundable.
- Shipping charges are nonrefundable.
- For full refund, product must be returned unused with all the original packaging (pre-packaged items must be unopened).
- Returns received after 30 days will be assessed a 30% restocking fee.
- If we feel like the items have been used, 30% restocking fee may be assessed.
We process all returns on Wednesdays. Any returned items we receive after Tuesday afternoon will be processed the following week on Wednesday.
- If you refuse delivery of your package, your original shipping is non-refundable.
- The return shipping costs will also be deducted from your product refund.
- An additional 30% restocking fee may be assessed.
Damaged or Non-Working Products
If part of your order was received damaged or happens to be defective, please e-mail us at firstname.lastname@example.org for information on how to receive replacement pieces. If a return label is issued, you have 60 days to return the items or your card may be charged the value of the damaged or defective product.
You can either download and fill out our Return/Exchange Form or include a copy of your original sales receipt. We do not require a return merchandise authorization. You are responsible for the cost of return shipping. Please ship packages to:
6955 Portwest Drive, Ste. 120
Houston, TX 77024
If you have any questions about returns, e-mail us at email@example.com.
We offer free UPS Ground shipping on exchange orders within 30 days of original purchase. Print our Return/Exchange Form, and include it with the items you'd like to exchange. If you would like your replacement order quicker, call or email us; we will charge your credit card for the exchanged product and once we receive the original product back, we will refund you for the items as well as all or part of your shipping (depends on new items orders and number of items returned).
Thank you for visiting PartyLights.com! You can't party without us!