Returns

PartyLights.com has a 30-day, money-back guarantee on any product for worry-free shopping. We want to make sure you get the right lights that meet your needs.

Returns & Exchanges

You may return any item within 30 days for an exchange or refund. The following exceptions apply:

  • Custom cut cords are nonreturnable and nonrefundable.
  • Shipping charges are nonrefundable.
  • For full refund, product must be returned unused with all the original packaging.
  • Returns received after 30 days will be assessed a 30% restocking fee.
  • If we feel like the items have been used, 30% restocking fee may be assessed.

We process all returns on Wednesdays. Any returned items we receive after Tuesday afternoon will be processed the following week on Wednesday.

Refused Packages

  • If you refuse delivery of your package, your original shipping is non-refundable.
  • The return shipping costs will also be deducted from your product refund.
  • An additional 30% restocking fee may be assessed.

Damaged or Non-Working Products

If part of your order was received damaged or happens to be defective, please e-mail us at customerservice@partylights.com for information on how to receive replacement pieces. If a return label is issued, you have 60 days to return the items or your card may be charged the value of the damaged or defective product.

Easy Returns

You can either download and fill out our Return/Exchange Form or include a copy of your original sales receipt. We do not require a return merchandise authorization. You are responsible for the cost of return shipping. Please ship packages to:

PartyLights.com
6955 Portwest Drive, Ste. 120
Houston, TX 77024

If you have any questions about returns, e-mail us at customerservice@partylights.com.

No-Cost Exchanges

We offer free UPS Ground shipping on exchange orders within 30 days of original purchase. Print our Return/Exchange Form, and include it with the items you'd like to exchange. If you would like your replacement order quicker, call or email us; we will charge your credit card for the exchanged product only (no shipping) and credit your card once we receive the original product back.

 

Thank you for visiting PartyLights.com! You can't party without us!