Contact Us
If you have questions about our products or your order, feel free to contact us. Customer service hours of operation are Monday through Friday, 9 am to 4 pm CST.
Please call to arrange warehouse pickups.
Call Toll Free
Customer service hours of operation:
Monday-Friday, 9 am-4 pm CST.
CALL (866) 758-5836
Live Chat
During our normal customer service hours, you can use the Live Chat popup located in the bottom right corner. Off hours, you can leave a message, and we'll reply on the same day or next business day.
Our customer service team answers e-mails the same day or next business day.
customerservice@partylights.com
Holiday Hours
Thanksgiving
We will be closed on Thanksgiving and the Friday after Thanksgiving (November 26-27). Any orders placed after 1:00 pm CST on Wednesday, November 25 will be shipped on Monday, November 30. Friday, November 27 is a regular delivery day for UPS.
CHRISTMAS
We will be closed on Christmas Eve (December 24) and Christmas Day (December 25). Any orders placed after 1:00 pm CST on Wednesday, December 23 will be shipped on Monday, December 28. UPS will deliver packages on Christmas Eve and is closed Christmas Day.
New Year's
We will be closed New Year’s Eve and New Year’s Day (December 31-January 1). Any orders placed after 1:00 pm CST on Wednesday, December 30 will be shipped on Monday, January 4. UPS is only delivery express packages on New Year’s Eve and is closed on New Year’s Day.
Warehouse
Please call to arrange warehouse pickups.
6955 Portwest Dr., Ste. 120
Houston, TX 77024
Fax
Printed order forms can be sent via fax.
(713) 861-3402