Contact Us
Holiday Hours
CHRISTMAS
We will be closed on Christmas Eve (December 24). Any orders placed after 1:00 pm CST on Thursday, December 23 will be shipped on Monday, December 27. UPS will deliver packages on Christmas Eve and is closed Christmas Day.
New Year's
We will be closed on New Year’s Eve (December 31). Any orders placed after 1:00 pm CST on Thursday, December 30 will be shipped on Monday, January 3. UPS is only delivery express packages on New Year’s Eve and is closed on New Year’s Day.
Phone
(713) 861-3400
Customer Service Hours:
Monday–Friday: 10 am–3 pm CST
You can still reach us via LiveChat or email throughout the day on Friday!
Live Chat
You can use the Live Chat popup located in the bottom right corner. "Chat Now" will be shown when we are available for live chat. During off hours, you can leave a message, and we'll reply on the same day or next business day.
Our customer service team answers e-mails the same day or next business day.
customerservice@partylights.com
Warehouse
6955 Portwest Dr., Ste. 120
Houston, TX 77024
Warehouse Pickup Hours:
Monday–Friday, 10 am–3 pm CST
Call (713) 861-3400 ext. 106 to arrange pickup. Applies only to previously placed orders; orders cannot be placed at the warehouse.
All returns should be shipped to:
Attn: Returns
PartyLights.com
6955 Portwest Dr., Ste. 120
Houston, TX 77024
See our Returns page for complete details.
Fax
(713) 861-3402
Printed order forms can be sent via fax. See our Order Form page for complete details.